Contact Us
We're here to help! Choose the best way to reach us below.
⏱️ Average Response Time: 24-48 hours
📧
Email Support
For general inquiries, product support, and questions
support@12worddivinescript.com🎯
Technical Issues
Download problems, access issues, or technical support
tech@12worddivinescript.comFrequently Asked Questions
How do I access my purchase?
After completing your purchase through Hotmart, you'll receive an email with download links and access instructions within minutes. Check your spam folder if you don't see it in your inbox.
What is your refund policy?
We offer a 30-day money-back guarantee. If you're not satisfied for any reason, contact us within 30 days of purchase for a full refund, no questions asked.
How long does the audio last?
The 12 Word Divine Script audio is designed to be listened to daily as part of your spiritual practice. The exact duration and usage instructions are provided with your purchase.
Can I share this with family members?
The purchase grants you a personal license for individual use. Sharing or distributing the content violates our Terms of Use. Each person should purchase their own copy.
Do you offer customer support?
Yes! We provide email support for all customers. We typically respond within 24-48 hours during business days. Use the email addresses above for specific inquiries.
Is this compatible with my device?
Yes! The 12 Word Divine Script is delivered as digital audio that works on any device - smartphones, tablets, computers, and any device that can play audio files.
How secure is my payment?
All payments are processed securely through Hotmart, a trusted payment processor. We never store your payment information on our servers.
What if the download link doesn't work?
Contact our technical support team at tech@12worddivinescript.com and we'll resend your access information immediately.
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM (EST)
Saturday - Sunday: Limited support
We respond to all inquiries within 24-48 hours
Mailing Address
The 12 Word Divine Script
Digital Products Division
123 Spiritual Way, Suite 456
Austin, TX 78701
United States
Note: For the fastest response, please use email rather than physical mail. Email inquiries are typically answered within 24-48 hours.
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